Karma
Heart Attack
As many of you know, I was taking some medical billing & coding courses b/c I want to get out of govt service & into the healthcare field.
In spite of all the set backs I had over the last two years, including being displaced for 30 days during the "Great Flood of 2010", having a serious health issue that put me in the hospital & other things, I perservered & completed my classes, passing the final exam w/ an 87% & graduating w/ a 950 out of 1000, giving me a solid "A" average.
I have my transcripts & everything to proove it.
Part of what enabled me to get through my classes was the campus director agreeing to renew my enrollment several times as needed. each request was legitimate & he signed off on each of them. Toward the end, he made it clear that in order to continue renewing my enrollment period, I had to demonstrate "continued progress" i.e. completing a unit exam every few weeks & a final exam for each course every 30 days.
It was rough but I did it, & I maintained my solid A average along the way. The director complimented me on my resolve, my attendance, my grades/effort & said I was one of the nicer students on campus!
NOW, after graduating from the campus/course work & taking time to move to my new residence & then recovering from a respiratory infection, I resumed prepping for my NHA certiication.
I made my profile on their website & it was accepted but when I tried to pick a test date, I couldnt. This was due to the fact that typically the University that I was attending offered onsite testing. But the campus I graduated from was CLOSING (another reason why I needed to hurry up & finish) so they don't offer it there.
NHA offers third party testing @ another site but in order for the cost of the exam to be covered by the school, which was part of the agreement of the school accepting my grant to cover the tuition, the SCHOOL has to register me.
So I called my former campus director, who had already transferred to another campus in another state. We still talked & corresponded via email. I told him what was going on & he said he'd get back to me today.
Well today, when I heard from him this morning, He informed me that corporate office of the school was "considering" taking the position that they would NOT cover the cost of my exam! when i asked why He told me their initial statement was "b/c she did not finish her courses within the 'ORIGINAL' enrollment period."
I said to him "you've got to be kidding me!? YOU know that there's no way I could have finished within the original enrollment period b/c I was displaced for 30 days due to the flood! YOU approved my leave of absence, which was recommended by my instructor! You also know the several other instances where I needed a renewal were all due to legitimate reasons-health issues etc which i provided documentation for & you once again signed off on each of them."
I asked him if HE knew that this would happen & he claims he didnt but his tone & demeanor during the conversation was QUITE different than it had ever been before in any of our previous encounters. Something didnt add up to me.
I said to him "this is outrageous. I FINISHED the program, i passed w/ an A average. I have the documents to proove it! Now after all I've been through to finish, you're telling me that the corporate office of this school is considering NOT paying for my NHA exam? that was part of the agreement when they accepted the funds for my tuition!"
He swore it was nothing He knew of & that it was over his head @ this point.
I ended my call w/ him & called corporate to confront them myself. The first time i called in, I got their "after hours voice answering service" ....this was @ 2 pm in the afternoon mind you :sure:
I called back TWICE & finally got through to the actuall office & demanded to speak w/ the financial officer.
This person was so rude & unfeeling & even though i had all my email correspondence w/ my campus director, copies of all my leave/renewal requests w/ Brent's signature & approval etc, she said 'b/c you didnt complete w/in the ORIGINAL enrollment period, we have determined that all coverage for exams is expired."
I told HER this was beyond unethical & that this wasn't over.
She said to me, "you can go to the NHA third party testing site & take the exam on your own, the cost is $105.00."
I was LIVID. I was MOMENTS away from EXPLODING on her ass, but instead, I just ended the call & now I'm getting ready for ROUND 2 of this.
I. AM. PISSED!
In spite of all the set backs I had over the last two years, including being displaced for 30 days during the "Great Flood of 2010", having a serious health issue that put me in the hospital & other things, I perservered & completed my classes, passing the final exam w/ an 87% & graduating w/ a 950 out of 1000, giving me a solid "A" average.
I have my transcripts & everything to proove it.
Part of what enabled me to get through my classes was the campus director agreeing to renew my enrollment several times as needed. each request was legitimate & he signed off on each of them. Toward the end, he made it clear that in order to continue renewing my enrollment period, I had to demonstrate "continued progress" i.e. completing a unit exam every few weeks & a final exam for each course every 30 days.
It was rough but I did it, & I maintained my solid A average along the way. The director complimented me on my resolve, my attendance, my grades/effort & said I was one of the nicer students on campus!
NOW, after graduating from the campus/course work & taking time to move to my new residence & then recovering from a respiratory infection, I resumed prepping for my NHA certiication.
I made my profile on their website & it was accepted but when I tried to pick a test date, I couldnt. This was due to the fact that typically the University that I was attending offered onsite testing. But the campus I graduated from was CLOSING (another reason why I needed to hurry up & finish) so they don't offer it there.
NHA offers third party testing @ another site but in order for the cost of the exam to be covered by the school, which was part of the agreement of the school accepting my grant to cover the tuition, the SCHOOL has to register me.
So I called my former campus director, who had already transferred to another campus in another state. We still talked & corresponded via email. I told him what was going on & he said he'd get back to me today.
Well today, when I heard from him this morning, He informed me that corporate office of the school was "considering" taking the position that they would NOT cover the cost of my exam! when i asked why He told me their initial statement was "b/c she did not finish her courses within the 'ORIGINAL' enrollment period."
I said to him "you've got to be kidding me!? YOU know that there's no way I could have finished within the original enrollment period b/c I was displaced for 30 days due to the flood! YOU approved my leave of absence, which was recommended by my instructor! You also know the several other instances where I needed a renewal were all due to legitimate reasons-health issues etc which i provided documentation for & you once again signed off on each of them."
I asked him if HE knew that this would happen & he claims he didnt but his tone & demeanor during the conversation was QUITE different than it had ever been before in any of our previous encounters. Something didnt add up to me.
I said to him "this is outrageous. I FINISHED the program, i passed w/ an A average. I have the documents to proove it! Now after all I've been through to finish, you're telling me that the corporate office of this school is considering NOT paying for my NHA exam? that was part of the agreement when they accepted the funds for my tuition!"
He swore it was nothing He knew of & that it was over his head @ this point.
I ended my call w/ him & called corporate to confront them myself. The first time i called in, I got their "after hours voice answering service" ....this was @ 2 pm in the afternoon mind you :sure:
I called back TWICE & finally got through to the actuall office & demanded to speak w/ the financial officer.
This person was so rude & unfeeling & even though i had all my email correspondence w/ my campus director, copies of all my leave/renewal requests w/ Brent's signature & approval etc, she said 'b/c you didnt complete w/in the ORIGINAL enrollment period, we have determined that all coverage for exams is expired."
I told HER this was beyond unethical & that this wasn't over.
She said to me, "you can go to the NHA third party testing site & take the exam on your own, the cost is $105.00."
I was LIVID. I was MOMENTS away from EXPLODING on her ass, but instead, I just ended the call & now I'm getting ready for ROUND 2 of this.
I. AM. PISSED!
